Scandinavian Airlines reintroduced complimentary coffee and tea on all European routes, including domestic flights in Denmark, Norway and Sweden. According to the people at SAS serving tea and coffee is the number one wish by passengers, which should not come as a surprise.
When they removed this service they also took a huge step towards their doom. What sane airline would take away the very basic service of tea and coffee on any flight – only SAS.
This is what they say:
“Complimentary coffee and tea in Economy is one the most asked for products by our customers and we are very pleased to once again be able to offer this service. This reintroduction is in line with our new strategy, 4Excellence, and is one of the first steps towards an improved product offering. We also believe this will increase our already all-time high customer satisfaction,” says Rickard Gustafson, CEO, Scandinavian Airlines.
SAS read this: Conduct research next time you want to change your already crappy service. Please read the article about Finnair and do something fun!!! You are as boring as a cardboard box.